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The Ombudsman is a system in which an aggrieved citizen by an official's action or inaction should be able to state his grievance to an influential functionary empowered to investigate and to express conclusions.

It is an important step towards controlling maladministration and is popular in countries that follow the English Law such as UK, India etc. The Banking Ombudsman set up by the Reserve Bank of India has been effective in handling grievances of customers when accessing banking services.

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